Master Incident Response by learning about PagerDuty's Incident Commander framework (developed over 10+ years of perfecting our own open-source framework).

 

After this training you will understand how to manage technical incidents in a way that reduces downtime, efficiently facilitate resolution efforts, and review processes to improve both technical workflows and peer-to-peer culture.

 

This training will distill the most crucial points of our Incident Commander framework. We'll demonstrate how you can incorporate our findings into your own organization, including how to scale each process to reflect your team's structure. This training is suitable for anyone looking to improve their organisation's incident response process and is platform-agnostic.