Enhancing Employee and Customer Experience in a Hybrid World
As pandemic restrictions ease up, the road ahead remains digital. Customers, now used to transacting with their favourite brands and essential services online, expect digital experiences and services to remain at the forefront in the post-pandemic world. Workers, now used to working from anywhere, expect remote work to stay or at least have the option of hybrid work. While remote work offers the flexibility workers crave to the workday, it also adds a layer of complexity to operations. Paper-based processes, though dwindling, remain essential in any physical office, whether for audit preparations or closing documents. Having a distributed workforce throws a spanner in the works, causing a disjointed employee and customer experience across the entire end-to-end workflow. Join Adobe for a session on digital trends and expectations as we embrace the new Hybrid Workforce.