As organizations continue to define their future of work strategy, they look for a strategic business partner in IT to deliver reliable, predictable, and responsive services and operations. In this digital-first business environment, technology plays an important role in employee engagement as employees’ expectations for smart, automated, easy-to-use technology are on the rise. According to the Freshservice Benchmark Report 2022 (FBR 2022), intelligent technologies like chatbots, Virtual Agents not only improve CSAT and help agents resolve faster, but can also deflect upto 59% of incoming tickets.

 

In this session, we talk about:

• Why employee experience (EX) matters in the new normal

• Redefining employee experience through workplace technology

• Key insights from our FBR 2022